If there's something strange in your neighborhood, who ya gonna call?
Ghostbusters. But if they don't pick up, you can visit our contact page and contact us by phone or email.
Why should I buy a Tipsy Elves Sweater?
Tipsy Elves sweaters are exclusively designed by us and won't be found anywhere besides this website and at our authorized retailers. A variety of awesome designs ensures that you will find a sweater that's right for you. Also, with our Sweaters 4 Sweaters mission, your sweater purchase will help finance sweater donations to children in need.
What is the Sweaters 4 Sweaters ("s4s") mission?
Each sweater ordered will help fund our sweater donation program. We are currently looking for charities and organizations to accept new donated sweaters so please contact us if you have one in mind. For more information, click here.
Do you ship internationally?
Yes, Tipsy Elves items ship with FedEx and USPS and can ship to almost every country. We even have all you "jumper" junkies in the UK dialed into our shipping accounts.
Do you ship to APO addresses?
Yes, we can ship to APO addresses but we will have to use USPS to do so and cannot provide tracking information for these shipments.
When will you ship my stuff?
Orders placed before noon PST will be shipped the same day. Orders placed after noon PST will be shipped the following day. Boom shaka laka.
Where do your items ship from?
All Tipsy Elves merchandise ships from our warehouse in California.
How can I change or cancel my order?
If you realize there was a problem with your order, contact us immediately and we will change your order if it hasn't yet shipped. Please include the order number and the change you would like to make. Order cancellations will be processed for a full refund unless the order has been processed and the items have been shipped, in which case you will need to follow our return or exchange process.
What is your return policy?
Happy customers means happy elves. Tipsy Elves will accept returns of items in their original packaging with hangtags still attached. For more information, see our return policy. Exchanges will be processed subject to our exchange policy.
What are your sweaters made out of and how do I wash 'em?
Our sweaters are made of 100% premium acrylic. They are machine washable with cold water and can also be dry-cleaned. No elves were harmed in the making of our sweaters.
How do I know what size to buy?
Our sweaters are unisex but the sizes are based on traditional men's sizes ranging from XS to XXL. Many of our customers are women who generally order sizes ranging from XS to M. The sweaters have a slim modern fit so if you are between sizes or prefer a baggier fit, we recommend ordering one size up. Please refer to our size chart for more details regarding our sweater sizes. Our accessories are one size fits all and our coozies will snugly wrap around any alcoholic bottled beverage. Okay fine, the coozies fit nonalcoholic bottled beverages also.