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Frequently Asked Questions

 
Shopping
  •  If there's something strange in your neighborhood, who ya gonna call?

    Ghostbusters. But if they don't pick up, you can visit our contact page and contact us by phone, chat or email.

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  •  Why should I buy a Tipsy Elves Sweater?

    Tipsy Elves sweaters are exclusively designed by us and won't be found anywhere besides this website and at our authorized retailers. A variety of awesome designs ensures that you will find a sweater that's right for you. Also, with our Sweaters 4 Sweaters mission, your sweater purchase will help finance sweater donations to children in need.

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  •  What are the Tipsy Elves’ Business Hours?

    Tipsy Elves’ Business Hours are Monday through Friday, 9 AM – 5 PM PST.  Tipsy Elves’ offices will be closed on national and federal holidays, such as Thanksgiving, Christmas Eve, and Christmas Day. 

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  •  How can I change or cancel my order?

    If you realize there was a problem with your order, contact us immediately and we will change your order if it hasn't yet shipped. Please include the order number and the change you would like to make. Order cancellations will be processed for a full refund unless the order has been processed and the items have been shipped, in which case you will need to follow our return or exchange process. Cancellation requests are not guaranteed. 

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  •  What is your return policy?

    Happy customers means happy elves. Tipsy Elves will accept returns of items in their original packaging with hangtags still attached. For more information, see our return policy. Exchanges will be processed subject to our exchange policy.

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  •  What are your sweaters made out of and how do I wash ‘em?

    Our sweaters are made of 100% premium acrylic. They are machine washable with cold water and can also be dry-cleaned. No elves were harmed in the making of our sweaters.

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  •  How do I know what size to buy?

    Our sweaters are unisex but the sizes are based on traditional men's sizes ranging from XS to XXL. Many of our customers are women who generally order sizes ranging from XS to M. The sweaters have a slim modern fit so if you are between sizes or prefer a baggier fit, we recommend ordering one size up. Please refer to our size chart for more details regarding our sweater sizes. Our accessories are one size fits all and our coozies will snugly wrap around any alcoholic bottled beverage. Okay fine, the coozies fit nonalcoholic bottled beverages also.

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  •  Why is shipping to Canada so expensive?

    If you are placing an order that is shipping to an address in Canada, we suggest you visit our Canadian site at www.TipsyElves.ca where you will experience much cheaper and quicker shipping options.

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Shipping & handling
  •  Do you ship internationally?

    Yes, Tipsy Elves items ship with FedEx and USPS and can ship to almost every country. We even have all you "jumper" junkies in the UK dialed into our shipping accounts. Canadian customers should use TipsyElves.ca while customers in Europe, Africa, Asia and Australia should use TipsyElves.co.uk.

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  •  Do you ship to APO addresses?

    Yes, we can ship to APO addresses but we will have to use USPS to do so and cannot provide tracking information for these shipments.

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  •  When will you ship my stuff?

    Orders placed before 11 AM PST will be shipped the same day. Orders placed after 11 AM PST will be shipped the following business day. Boom shaka laka.

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  •  Where do your items ship from?

    All Tipsy Elves merchandise ships from our warehouse in California.

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  •  I did not receive an order/shipment confirmation email.

    Tipsy Elves’ Order and shipment confirmation emails are automatically sent once the order has been completed or the package has been shipped. These confirmation emails are sent to the email address provided at the time the order was placed. Sometimes the emails may end up in your Junk Folder. You may want to add sales@tipsyelves.com to your contacts list to ensure the email is delivered to your inbox. If you still cannot locate the order/shipment confirmation, or if you did not enter an email address while submitting an order, email sales@tipsyelves.com and we will be happy to provide that confirmation. .

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  •  My order has shipped and I have received a shipping confirmation with tracking number, but I still can't track it. How can I find out where it is?

    Tracking information may not be available for the first 24 hours after you receive your shipping confirmation email.

  •  How long will it take a receive a refund?

    Depending on when we receive the returned item(s), it generally takes about 1-2 business days for the warehouse to process the refund back to the method of payment used to place the order. Once the refund has been processed in our system, it may take an additional 1-3 business days for the refund to be reflected in your bank or credit/debit card account.

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