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Returns & Exchanges

Let’s get started - please select the appropriate link below:

**Holiday items purchased between Thanksgiving Day and Christmas Day are eligible for return up until January 15th. No holiday returns will be accepted after January 15th.**

Returns

To begin your return, click on the RETURN ITEMS button above and follow the steps. You will be given the option to use our pre-paid Smart Label and have a $7 flat fee deducted from your refund amount. Once we receive the original item(s), you will receive a refund.

Returns of products purchased on TipsyElves.com must be made within 30 days of placing the order. We require that all returned items be in new condition in the original packaging with the original tags still attached. Your return must be postmarked within 7 days of RMA creation.

Halloween products will be eligible for return within 14 days of purchase OR before October 31st 2020, whichever comes first.

**Holiday items purchased between Thanksgiving Day and Christmas Day are eligible for return up until January 15th. No holiday returns will be accepted after January 15th.**

Exchanges

To begin your exchange, click on the EXCHANGE ITEMS button above and follow the steps. To process your exchange, you will return the original item(s) for a refund and place a replacement order for your new items on TipsyElves.com. You will be given the option to use our pre-paid Smart Label and have a $7 flat fee deducted from your refund amount. Once we receive the original item(s), you will receive a refund. We will email you a free shipping code to use on your replacement order.

Exchanges of products purchased on TipsyElves.com must be made within 30 days of placing the order. We require that all exchanged items be in new condition in the original packaging with the original tags still attached. Your return must be postmarked within 7 days of RMA creation.

Halloween products will be eligible for return within 14 days of purchase OR before October 31st 2020, whichever comes first.

**Holiday items purchased between Thanksgiving Day and Christmas Day are eligible for return up until January 15th. No holiday returns will be accepted after January 15th.**

Gift Orders

Gift orders are eligible for store credit only. To begin your gift return, reach out to our customer service team with the order information at [email protected] We will need your name, the original order ID, and item(s) you'd like to return. We can only issue store credit for items purchased from tipsyelves.com.

International orders

Returns and exchanges for all international orders will be treated the same as domestic orders with the exception that we cannot provide (i) a prepaid Smart Label for the return shipping or (ii) a free shipping code for any replacement orders.

Pop up shop returns

Please reach out to our customer service team for full instructions. Our pop up shops are now closed and we are able to issue refunds via PayPal only. Please reach out to [email protected] with a copy of your store receipt and PayPal email address, and we'll let you know the next steps.