What is the WOW Promise?
The Wow Promise
Here at Tipsy Elves we guarantee you will be wowed.
At Tipsy Elves, we’re committed to wowing you at every turn. This means that we never stop thinking of ways to exceed your expectations. From our design process, all the way to the moment you take your Tipsy Elves product out for a spin, we’re on a mission to blow you away.
These are just some of the ways that you’ll experience the Tipsy Elves Wow Factor:
Unique Products Every Tipsy Elves product is truly unique. Our team works tirelessly developing innovative designs you’ll only find on TipsyElves.com. Every time you shop with us, you’ll find new products you’ve never seen anywhere else.
Uncompromising Quality We source using the highest-quality materials for each of our products - from ultra-soft tees and tanks to water-resistant ski suits, we guarantee your Tipsy Elves clothing will last you season after season.
Committed Customer Service Our Customer Service Team is dedicated to making you happy! We employ real people who are really serious about making your Tipsy Elves experience a positive one. If you’re not 100% satisfied, our team will make it right.
Fast and Guaranteed Shipping We know that you have plans to keep and fun to have, so we offer fast and reliable shipping options on all of your orders—plus, orders of $75+ ship for free!
Big Reactions Finally, there’s nothing like the experience of wearing a Tipsy Elves product out in the wild. We guarantee you’ll turn heads and crack smiles. We’re here to outfit you for an unforgettably fun time.
How Can I Contact Tipsy Elves?
The easiest way to get in touch is by visiting our Help page. From there, you can email, live chat, or call us at 619-450-1281 and info@tipsyelves.com. We operate on Pacific Standard Time. Our current business hours can be found at tipsyelves.com/help.
What are Tipsy Elves’ Business Hours?
We operate on Pacific Standard Time. Our current business hours can be found at tipsyelves.com/help.
All work and no play would make us hypocrites. Our offices are also closed on the following holidays:
- New Year’s Day
- Martin Luther King, Jr. Day
- President’s Day
- EasterMemorial Day
- Labor Day
- Veteran's Day
- 4th of July / Independence Day
- Thanksgiving
- Christmas Eve
- Christmas Day
- New Year’s Eve
When Will Items Come Back In Stock?
You can check out the list below for a general idea of when your favorite gear will be back in stock! These estimates could change, so if the time arrives and you don’t see them on the site, just reach out to us and we can get you up to date!
- Halloween: Beginning of October
- Christmas Sweaters: End of October
- Christmas Leggings: End of October
- Ski and Winter: End of November
- St. Paddy’s/Mardi Gras: End of February
- Spring, Summer, and Patriotic: End of April
One of our sweet new site features allows you to input your email address when clicking the size and style you need. You will be notified the moment that item is back in stock!
What Do I Need To Know When Placing An International Order?
We ship to countries all over the world! To see if we ship your country, simply head to checkout and enter your shipping address. A list of shipping options will populate, along with prices for each. If you receive a response of 'no quotes available', we sadly are not able to ship to your destination.
A few things to keep in mind when placing an international order:
1) Unless specified on our website, currency is tendered to tipsyelves.com in USD. This means that your local currency will be converted, so please keep in mind that that total provided at checkout is in USD and does not reflect any currency conversion. If you are shopping from the following countries, you should see your local currency for pricing:
Canada
Australia
United Kingdom
Germany
Switzerland
Mexico
Norway
New Zealand
France
The country detected will be based on the IP Address you are shopping from.
2) You will be responsible for any applicable custom and duty fees upon the order entering the destination country; Tipsy Elves does not pay for international custom or duty fees.
3) If you need to return or exchange, you will be responsible for all shipping to and from our warehouse to complete the exchange, including secondary custom and duty fees associated with the second package (in case of exchange).
4) If you are completing a return, the funds are again released in the value that you paid in USD. This means that if the exchange rate has shifted, as it typically does day to day, you may receive more or less back than what you originally paid. Tipsy Elves does not compensate for any difference in currency exchange and only guarantees the full value of the item as it was tendered in USD.
Will I Be Charged A Customs Fee For My International Order?
All international orders are subject to customs fees and import taxes. Customers are responsible for paying these fees. These fees vary depending on the country the order is shipping to. For more information regarding your country's customs regulations and import taxes please contact the shipping company servicing your area.
Why Hasn’t My Order Shipped Yet?
If you believe that your order should have already shipped, but you haven't received a shipping confirmation email, please contact us so we can make sure your package ships on time. Occasionally, shipping confirmation emails get trapped in junk/spam folders, so it’s always a good idea to check those before contacting us. We do not ship on weekends.
What Shipping Options Are Available?
All domestic shipping options available are listed below. These shipping estimates are based on transit days (business days) after the order has left the warehouse. Your package should reach you by the earliest date listed within the expected delivery dates provided. Due to COVID-19 delays with all carriers, there is a chance the package may be delivered by the latest date listed, but no later than that. We are unable to guarantee delivery dates at this time due to COVID-19 delays. Other factors that are out of our control, such as apocalyptic weather or a delivery destination in a rural location, may experience delivery times beyond what’s displayed.
To make things easy, all of these shipping options will populate an expected delivery date range while checking out on the site.
Domestic shipping options are listed below:
www.TipsyElves.com
• 5-6 day transit once shipped via Standard Shipping (no Sunday delivery)
• 3-4 day transit once shipped via Priority Shipping (no Sunday delivery)
• 2-3 day transit once shipped via Express Shipping (no Saturday or Sunday delivery)
• 1-2 day transit once shipped via Expedited Shipping (no Saturday or Sunday delivery)
*Ship times to Hawaii and Alaska may vary.
**Days are business days
What Is Tipsy Elves’ Exchange Policy?
Need to exchange?! We've made this process SUPER easy!! All we ask is that returns are requested within 30 days of receipt of your order. Please head over to tipsyelves.com/returns or contact us to get the process started.
To begin your exchange, click on the EXCHANGE ITEMS button on tipsyelves.com/returns and follow the steps. To process your exchange, you will return the original item(s) for a refund and place a replacement order for your new items on TipsyElves.com. We will email you a free shipping code to use on your replacement order.
REFUNDS: Items being returned for a refund must be received in unworn and original condition at our warehouse within 30 days of you receiving the shipment. All returns must be postmarked within 7 days of creating a RMA. Refunds will be issued to the original form of payment. Returned items received after the 30 day return window will be issued store credit instead of a refund (see below).
STORE CREDIT: Please note that returns received at our warehouse beyond the 30 day receipt period will be issued store credit instead of a refund to the original form of payment. A discount code valid for the purchase price of the item(s) returned will be issued and emailed for use on a future order. Refunds to the original form of payment will not be created for orders outside of the 30 day receipt period.
IMPORTANT NOTES: Please keep record of the tracking number associated with your package. This is how we reference your Return/Exchange. For swimsuit return requests, please note that all swimsuits must be returned with the hygienic lining still in tact. Swimsuits returned without the hygienic lining will be deemed damaged and unacceptable for return. All undergarments are final sale only and will not be accepted as a return or exchange.
WE REQUIRE THAT ALL EXCHANGED ITEMS BE IN NEW CONDITION IN THE ORIGINAL PACKAGING WITH THE ORIGINAL TAGS STILL ATTACHED. We reserve the right to refuse the return of any items that have been worn, damaged, or had the tags removed. If an item we receive for exchange has been worn, or the tags removed, the item will be deemed unacceptable for exchange. All packaging for the exchanged item must be intact and not damaged in any way.
What are Installments by Afterpay?
Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
