10/10 costumer service.
"10/26: Received package with skeleton costume. 10/29: opened package @8:30pm and realized some faulty LEDs. @9pm I reached out to customer service describing issue and stating I won’t be lit up for Halloween. @930pm response with solution from Taylor. 10/30: Received new skeleton costume free of charge with all LEDs working. Skeleton is great, comfortable, and all my LEDs worked. Beyond that, customer service is absolutely amazing."