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Contact Info
 
How Can I Contact Tipsy Elves?
The easiest way to get in touch is by visiting our Contact Us page. From there, you can email, live chat, or call us at 877.578.0702. Customer Support hours are 9 AM to 6 PM PST, Monday through Friday.
 
What are Tipsy Elves’ Business Hours?
We operate on Pacific Standard Time. Our business hours are 9 AM to 6 PM PST Monday through Friday.
 
All work and no play would make us hypocrites. Our offices are also closed on the following holidays:
  • New Year’s Day
  • President’s Day
  • Easter
  • Memorial Day
  • Labor Day
  • 4th of July / Independence Day
  • Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve
 
How Long Will It Take To Receive A Reply To My Email?
Don’t worry, we always write back. We pride ourselves on responding to your emails as soon as possible, which usually means just a few hours if you contacted us during business hours. During the holidays, things tend to get a little busier, so it might take us a little longer to get back to you. If we anticipate a response time of longer than 1 business day, we’ll let you know when you can expect to hear back from us on the automatic receipt notification that you receive when submitting a ticket to our team.
 
Where Can I Find Tipsy Elves’ Social Media Accounts?
Facebook: https://www.facebook.com/TipsyElves
Twitter: https://twitter.com/TipsyElves
Instagram: https://instagram.com/tipsyelves
 
Where Can I Find A Discount Code Or Promotional Code?
You can still get Tipsy on a budget. Sign up for our newsletter for the latest discounts and promotions. Subscribe and you’ll also be first to know when new products arrive or when previously sold out items are back in stock. By the way, we only honor any discount codes that are provided via our website, newsletter, or social media accounts.
 
If you are trying to use a code that you found on a third party website, it won’t work. Don’t take it personally.
 
How Do I Sign Up For The Tipsy Elves’ Newsletter?
Want to stay up on the latest and greatest Tipsy Elves product releases, announcements, and promotions? Of course you do. Sign up by entering your email at the bottom of the Tipsy Elves' homepage.
 
Just type in your email address, click subscribe, and you’ll be good to go! Shortly after subscribing, you should receive an email confirming your subscription.
 
PRO TIP: If you do not see this confirmation email, please check your spam/junk folder.
 
Does Tipsy Elves Offer Wholesale Partnerships? Who Do I Contact?
The quick answer is yes, but on a very limited basis. To be considered for a partnership, wholesale applicants must commit to sell only in physical stores and will not be able to sell Tipsy Elves products on any online platform.
 
This includes branded websites like Amazon, Ebay, etc. A minimum order value of $8,000 is also required. Please feel free to reach out with any wholesale inquiries to Kristi@tipsyelves.com.
 
Can I Visit Tipsy Elves Headquarters?
Unfortunately Tipsy HQ is not open to the public. It’s not that we don’t want to hang out, it’s just that we’re in the zone pumping out face-meltingly cool designs for you to rock! Also, we do not actually keep any inventory in our offices for purchase. If you have any questions or just want to say hey, please check out our Contact page. We’d love to hear from you!
 
How Do I Unsubscribe From The Email List?
We hate to see you go, but we understand. No hard feelings. To unsubscribe from our email list, scroll to the very bottom of any email you have received from us and look for the following sentence: "If you'd no longer like to receive emails, click here." By clicking on the click here link you’ll be redirected to a separate page to confirm that you wish to unsubscribe. If for some reason you cannot access this link, please reach out to us via our Contact Us page, and we’ll manually remove you from the system.
 
Products, Availability & Sizing
 
When Will Items Come Back In Stock?
We are getting close to the holiday season and will be re-stocking all of our best sellers! Although we don’t have exact dates yet, you can check out the list below for a general idea of when your favorite gear will be back in stock! These estimates could change, so if the time arrives and you don’t see them on the site, just reach out to us and we can get you up to date! Halloween: Beginning of October Christmas Sweaters: End of October Christmas Leggings: End of October Christmas Jumpsuits: End of October Ski and Winter: End of November One of our sweet new site features allows you to input your email address when clicking the size and style you need. You will be notified the moment that item is back in stock!
 
Where Can I Find The Size Charts?
You can view the Tipsy Elves size charts at http://www.tipsyelves.com/size-charts or on the Product page itself! If you're between two sizes and unsure what size to purchase we always recommend you order the larger size.
 
How Does the Typical Tipsy Elves Product Fit?
Who says fun can’t be stylish? We design our clothes to have a modern, tailored fit, so if that’s cool with you, we suggest going with your typical size. If you prefer a more classic cut, order one size up and you should be golden!
 
What Does COMING SOON Mean?
COMING SOON means that a previously sold out item will be restocked in the near future- typically within 4-6 weeks. Unfortunately, we never know the exact date that a product or size will become available, but we can give you our best estimate if you contact us. Holiday collections will be re-stocked with carryover styles as the season approaches again, typically within 2 months of the actual holiday.
 
Can I Pre-Order An Out Of Stock Item?
Being popular is so hard, isn’t it? Unfortunately, some of our products and sizes do sell out. When this happens, only the in-stock and available sizes will show when viewing a product page. Any size(s) that is not showing is out of stock and unavailable. If a product has a SOLD OUT banner over the main image, that’s because all sizes are sold out for that product.That said, If you click on the size you need, you can input your email address and receive a notification the second that style and size are back in stock!
 
Why Isn’t My Size Available For The Product I Want?
Unfortunately, some of our products/sizes do sell out. When this happens, only the in-stock and available sizes will show when viewing a product page. Any size(s) that is not showing is out of stock and unavailable. If a product has a SOLD OUT banner over the main image when browsing our site, that is because all sizes are sold out for that product. That said, If you click on the size you need, you can input your email address and receive a notification the second that style and size are back in stock!
 
Do You Offer Big And Tall Sizes?
Not yet. For now, we offer XS-XXL in standard sizing for most of our products.
 
What Size Should I Order?
Most of our products have super helpful sizing guides included on the product page. Make sure to start there but if you’re still not sure, we recommend going with the larger of the sizes you’re considering. Our products have a tailored fit so if you’re in between sizes, it’s better to give yourself a little extra room for those backflips and cartwheels you’ll be doing.
 
What Size Jumpsuit Do I Wear?
The sizing for our jumpsuits is unisex. Even though our website features men's and women's jumpsuit listings, they are in fact the EXACT same size (mind blown.) For example, a men's medium is the exact same size as a women's medium, and so on. We typically recommend sizing based on your height.
  • 4'11 - 5'3 X-Small
  • 5'3 - 5'6 Small
  • 5'6 - 5'10 Medium
  • 5'10 - 6'1 Large
  • 6'1 - 6'4 X-Large
  • 6'4 - 6'7 XXL

If you still have questions regarding jumpsuit sizing, please don’t hesitate to contact us. We’re happy to help!

 
What Are The Product Care Instructions For My Tipsy Elves Gear?
Tipsy Elves Sweaters are 100% acrylic and can be dry cleaned or machine washed cold. Hang drying is recommended. Whatever you do, do NOT bleach. If you wanna get fancy, feel free to use a cool iron on the reverse side. Tipsy Elves graphic tees are mostly a 50/50 cotton/poly blend, although some styles may be 100% cotton. Items are not pre-shrunk. For these items, machine wash cold. Non-chlorine bleach can be used as needed. Hang dry, cool iron on the reverse side. Tipsy Elves Jumpsuits are 80/20 cotton/polyester. Machine wash cold. Tumble dry low. Do not bleach or iron.
 
What Are Tipsy Elves Products Made From?
Magic, fairy dust, unicorn hairs, but really it depends on the product. The easiest way to find out what a product is made from is by clicking DETAILS on the product webpage.
  • Sweaters - 100% Premium Acrylic
  • Sweater Dresses - 100% Premium Acrylic
  • Jumpsuits - 80% Cotton & 20%
  • Polyester Shirts - please click DETAILS on the product webpage
  • Pants - please click DETAILS on the product webpage.
Where are Tipsy Elves Products Made?
Tipsy Elves’ products are designed by our in-house design team at our corporate office in downtown San Diego. We then send these designs to our domestic and international manufacturing partners. Most of our sweaters are produced in China, while our graphic t-shirts and henley t-shirts are made stateside.
 
How Often Do Prices Update/Change?
Prices are subject to change at any time and will vary based on style, color, and gender. Prices will vary based on style, color, and gender.
 
Questions Placing An Order
 
What Do I Need To Know When Placing An International Order?
We ship to countries all over the world! To see if we ship your country, simply head to checkout and enter your shipping address. A list of shipping options will populate, along with prices for each. If you receive a response of 'no quotes available', we sadly are not able to ship to your destination.
 
A few things to keep in mind when placing an international order:
 
1) Currency is tendered to tipsyelves.com in USD. This means that your local currency will be converted, so please keep in mind that that total provided at checkout is in USD and does not reflect any currency conversion
2) You will be responsible for any applicable custom and duty fees upon the order entering the destination country; Tipsy Elves does not pay for international custom or duty fees.
3) If you need to return or exchange, you will be responsible for all shipping to and from our warehouse to complete the exchange, including secondary custom and duty fees associated with the second package (in case of exchange)
4) If you are completing a return, the funds are again released in the value that you paid in USD. This means that if the exchange rate has shifted, as it typically does day to day, you may receive more or less back than what you originally paid. Tipsy Elves does not compensate for any difference in currency exchange and only guarantees the full value of the item as it was tendered in USD.
 
I Have A Coupon Or Promotion Code. Where Do I Use It?
Awesome, looks like you are going to be saving some cash money! When on the checkout page, there is a rectangular box below the "Order Details" section on the right side of the page. Once you have filled in all your shipping and billing details, type or paste the code into this "coupon code" box and hit APPLY. Once the code processes, you should see the Grand Total change, which confirms the code has been received. If for some reason the code you have is not working, please contact us so we can help you out.
 
Please note, we only accept coupon and promotion codes that are mentioned on the Tipsy Elves website or as part of our social media or email marketing efforts. Please note that only one promotional code can be used for each order.
 
I Cannot Add An Item To THe Shopping Cart. What Do I Do?
Blame the it on the al… cookies. This is typically an error involving the duplication of a cookie upon arrival to the site. If you simply delete your cookies, close your browser window, and open a fresh tipsyelves.com page, you should be all good. If you continue to experience issues, please reach out to us for assistance.
 
What Currency Is Tendered At Checkout?
Tipsy Elves has two websites, each with a separate warehouse, to best serve our customers around the world. Below is a listing of those website domains and the currency in which each site will tender your transaction: United States site (US Dollar) www.tipsyelves.com Canadian site (CA Dollar) www.tipsyelves.ca You can order from either site. However, geo-location services will typically direct you to the site that makes the most sense to order from, based on where you are. Please be mindful of ordering from a version of our site that’s not in your country.
 
International shipping rates may apply, and currency conversions may alter the amount that is ultimately charged to your account. Please note, our Canadian site can only accept AMEX in US dollars. In general, our sites will accept all major cards, including Visa, Mastercard, Discover, and American Express. Have a question? Feel free to reach out to us!
Questions About My Order
 
Will I Be Charged A Customs Fee For My International Order?
All international orders are subject to customs fees and import taxes. Customers are responsible for paying these fees. These fees vary depending on the country the order is shipping to. For more information regarding your country's customs regulations and import taxes please contact the shipping company servicing your area.
 
How Do I Edit My Order?
If you would like to request an edit to your order, please contact us immediately. We pick-and-pack orders ASAP to ensure they ship out as quickly as possible, so this is often very difficult for us to accommodate, but we will try as we are able. If you need would like to change the item or size, we will attempt to cancel your current order. If we are able to cancel your order, you can then place a follow up order for the updated size or item you would like. Please let us know if any address issues immediately. We can update this information up until the order has a shipping label placed on it. You can reach out to our customer service team directly with any additional questions that you have.
 
Where Is My Order/Shipment Confirmation Email?
Tipsy Elves order and shipment confirmation emails are automatically sent once the order has been completed or the package has been shipped. These confirmation emails are sent to the email address provided at the time the order was placed. These emails have a way of ending up in your junk/spam folder, so you may want to add sales@tipsyelves.com to your contacts list to ensure confirmation emails are delivered to your inbox. If you still can’t find your order/shipment confirmation, or if you did not enter an email address when submitting your order, email info@tipsyelves.com. We’ll get you a copy of the missing confirmation in no time.
 
How Do I Add An Item To An Order That Already Placed?
Unfortunately we cannot add an item to an order that has already been placed. This is for your protection. We are only authorized to charge your card or PayPal account for the amount you authorized when submitting your order. If you would like to order an additional item, then you will have to cancel your existing order, or, if your order has already shipped, place a new order for the additional item(s).
 
I Forgot To Add A Coupon Code To My Order. Should I Cancel It And Place A New Order?
No! Please DO NOT cancel your order. Instead, contact us immediately so that we can retroactively apply the discount to your order amount. Refunds for missing coupon or promo codes can be retroactively applied up to 2 business days after the order was placed.
 
How Can I Request A Price Adjustment?
From time to time, Tipsy Elves may offer promotional periods in which an item's price may be temporarily reduced. We would typically allow an adjustment in price for a previous purchase within seven (7) days of the original order being placed. Orders placed outside of that time frame can be evaluated on a case by case basis.
 
For any questions related to price adjustments, contacts us at info@tipsyelves.com. Please include order number and promotion/price requested in inquiries and an agent will follow up to inform you of price adjustment eligibility.
 
I Accidentally Chose 3-day Or 2-day Shipping But I Need It Here Faster. What Can I Do?
Unfortunately, we are not able to upgrade shipping once an order has been placed. Please reach out to us ASAP to see if we can cancel your order before you place a new one with faster shipping. We’ll try our hardest, but we can’t promise that we’ll be able to cancel your order after it’s been placed. Once you have received confirmation that your order has indeed been canceled, feel free to place a new order with the more expedited shipping speed.
 
How Do I Track My Shipment?
Shipping confirmations containing tracking information will be sent upon the order's departure from our warehouse facility. Customers can utilize the tracking confirmation to check on delivery status. This will update via live carrier information as the shipment progresses. Tracking information normally takes 24-48 hours to update in carrier systems. There are instances where carrier tracking does not update in real time, but customers can expect their shipment by the shipping date provided at checkout. We use a variety of shipping methods based on what best serves customer destinations to ensure on time delivery. Feel free to reach out to a customer service agent with any difficulty in tracking your order.
 
When Will My Order Ship?
UNITED STATES: Orders will typically ship the next business day. During the holiday season, there may be additional days before an order ships, but the expected delivery date at checkout will be an accurate arrival day.
 
CANADA: Orders placed before 11 AM EST will ship the same business day. Orders placed after 11 AM EST or during the weekend will ship the next business day.
 
How Do I Upgrade Shipping For My Order?
Unfortunately, we are not able to upgrade ship speed once an order is placed. If you would like to receive your order quicker, we recommend you cancel your original order (if it hasn't shipped) and place a new order with faster shipping. If your order has already been packed and shipped, we can no longer cancel that order and you will have to place a new order with faster shipping.
 
I Entered My Shipping Address Wrong When Placing My Order. What Can I Do?
If your order has yet to to be packed or shipped then we will still be able to edit your shipping address. Please contact us ASAP so we can fix this issue before your order ships. If your order has already been packed and shipped then unfortunately we will not be able to revise your shipping address. Fingers crossed that your package will still be delivered successfully but chances are that it will be returned to our warehouse. In the case that the package is being returned to our warehouse then we are more than happy to send out a replacement package via standard shipping or refund your entire order. Please be sure to contact us if your package is being returned to our warehouse.
 
Why Was Sales Tax Applied To My Order?
Tipsy Elves is legally required to collect sales tax on sales being shipped to states in which our business has a presence, such as an office or a fulfillment center. Currently this applies to the state of California, where our headquarters are located, and Texas, where our fulfillment center is located.
 
How Do I Cancel My Order?
If you would like to cancel your order, please contact us immediately. We cannot guarantee the ability to cancel or change your order once it has been placed as it is our goal to pick-and-pack orders ASAP to ensure they ship out as quickly as possible. If your order has already been packed and/or shipped then your order can no longer be cancelled but you are more than welcome to return the item(s) for a refund.
 
Problems With My Order
 
Why Hasn’t My Order Shipped Yet?
If you believe that your order should have already shipped, but you haven't received a shipping confirmation email, please contact us so we can make sure your package ships on time. Occasionally, shipping confirmation emails get trapped in junk/spam folders, so it’s always a good idea to check those before contacting us.
 
Why Is The Tracking Number Associated With My Order Not Working?
Awesome things take time. Tracking numbers can take 24-48 hours to become active. If after 48 hours, your tracking number still isn't active, please contact us so we can help!
 
Tracking Says That The Package Is Scheduled To Be Delivered Today But I Haven’t Received It Yet. Where Is It?
If your tracking information states that your package is scheduled to be delivered today, keep in mind that some carriers deliver packages as late as 8 PM local time. If after 8 PM you still haven't received your package, please contact us, or contact the carrier directly to inquire about the status of the delivery.
 
The Package Carrying My Order Is Delayed Due To Bad Weather. Can I Get A Refund?
We hate delayed deliveries just as much as you do. If our warehouse ships your order out late or if the carrier experiences a “service failure,” then we are more than happy to refund the cost of shipping. However, if the delivery is delayed as a result of bad weather, which sadly is out of our control, then we will not be able to extend a refund for your order or the cost of shipping.
 
Tracking Info Says That My Package Was Delivered But I Don’t See It. What Should I Do?
If the tracking information for your order says that it was delivered but you don't see it anymore, we recommend that you contact the carrier directly BEFORE contacting us. The reason we ask that is because we are not able to contact the US Postal Service on our customers' behalf. Likewise, if your package was shipped via UPS then their investigation process will require them to be in contact with the customer to try and figure out the location of the package. Contacting the carrier BEFORE contacting us typically saves you and us time. If the carrier admits that the package was lost or incorrectly delivered then we are more than happy to send out a replacement package or issue a refund for the order.
 
My Package Is Being Returned To Sender. What Can I Do?
If your package is being returned to the sender (our warehouse), it’s usually because the shipping/delivery address was incorrect, or because nobody was present at the delivery location to receive the package. In this type of situation, the warehouse will automatically process this as a refund. Please be sure to contact us if your package is being returned to our warehouse so we can address the situation ASAP!
 
What I’d I Receive A Damaged Item?
Step 1: Don’t panic! If a product appears to be damaged, please reach out to info@tipsyelves.com with a photo that shows the damage and we will be happy to assess the claim. If the item is deemed damaged, a replacement will be sent out to you. Please be aware, as glorious as Christmas sweaters are, knitted products can be prone to snagging with normal wear. Our team would typically deem snagging as normal wear and tear with all of the awesome parties you’ll be going to, but feel free to reach out. We’re happy to evaluated snag-related issues on a case-by-case basis.
 
What Should I Do If I Believe That My Item Is Defective?
If you believe that the item(s) you received is defective, please contact us right away so we can make it right. In order to expedite this process, please provide photo evidence of the defect so that our quality control team can confirm or deny the claim. Refunds due to defect must be requested within seven (7) days of receipt of the item(s).
 
I Ordered One Item But Received Something Different. What Should I Do?
If you believe that you have received the incorrect item, first of all, we’re sorry. Second of all, please contact us so we can resolve the issue immediately. We will ask for photo evidence, so to speed things along, please provide a photo of the item when contacting us. As soon as we confirm that you did in fact receive the wrong item, we will be more than happy to send a replacement package.
 
Shipping
 
What Shipping Options Are Available?
The domestic shipping options available are listed below. These shipping estimates are based on transit days (business days) after the order has left the warehouse. They’re also based on ideal transit conditions. Factors such as apocalyptic weather or a delivery destination in a rural location may experience delivery times beyond the estimates. Domestic shipping options are listed below:
www.TipsyElves.com
  • 6-day - no Sunday delivery
  • 3-day - no Sunday delivery
  • 2-day - no Saturday or Sunday delivery
  • Overnight Shipping - no Saturday or Sunday delivery

*Ship times to Hawaii and Alaska may vary.

www.TipsyElves.ca

  • Standard 4-7 days - no Saturday or Sunday delivery
  • Priority 2-3 days - no Saturday or Sunday delivery
  • Express 1-2 days - no Saturday or Sunday delivery

*days are business days

 
What Shipping Carrier Is Used To Deliver My Order?
We use a variety of different carriers such as USPS, FedEx, UPS, and DHL. Depending on the shipping speed you have selected, we use the best carrier to make sure you get your order delivered by the expected delivery date.
 
What Shipping Speed Should I Select?
Ship happens. Delays don’t often occur, but when they do, packages may be delivered late. So, we always recommend choosing a shipping option that will get your order to you at least one day earlier than actually you need it. Keep in mind, most packages are delivered in the afternoon or evening as opposed to the morning. Shipping companies deliver packages as late as 8 PM local time.
 
How Long Does It Take To Ship To Hawaii Or Alaska?
Even though Hawaii and Alaska are part of the United States, shipping times to these two states typically takes 1-2 extra days to complete delivery.
  • 3-day shipping can take 4-5 days for delivery.
  • 2-day shipping can take 3-4 days for delivery.
  • 1-day shipping can take 2-3 days for delivery.
 
Where Does Tipsy Elves Ship From?
The Good Old US of A: We’ve got you covered. TipsyElves.com ships out of Dallas, TX.
 
CANADA: Bonjour! TipsyElves.ca features a Canadian Warehouse located in Ontario.
 
Do You Ship To Australia?
G’day, mate! We DO ship to Australia. Once you reach the checkout page, be sure to select Australia as the country when inputting your shipping address information. Shipping options and prices will not be revealed until you first select Australia as the country and then enter your postal code.
 
Are There Any Countries That Tipsy Elves Does Not Ship To?
Tipsy Elves does not ship to the following countries:
  • Russia
  • India
  • Albania
  • Pakistan
  • Afghanistan
  • All of South America
Is My Order Eligible For Free Shipping?
It depends. Orders placed on the U.S. site (www.tipsyelves.com) that meet a minimum order value of $75 pre-tax are eligible for free, standard shipping to a domestic location within the United States. Standard Shipping is a five business day option that ships via DHL and is ultimately delivered by USPS. Need your order fast? No problem! We have a range of great shipping options starting at $5.
 
These expedited shipping options, include priority shipping, express two-day shipping, or expedited overnight shipping. All International Shipping options are excluded from receiving free shipping. Full shipping rates will apply for international orders. International shipping options and rates will be calculated once the shipping address details have been entered, when you checkout.
 
When Submitting My International Shipping Address, Why Does The Shipping Methods Section State That No Quotes Are Available At This Time?
We ship to most countries, but not all of them. If shipping options fail to display when you go to check out, it’s mostly likely because you didn’t include BOTH the country and postal code for your delivery address. If you completed both these fields and the problem persists, please contact us so we can look into it.
 
Also, Tipsy Elves has two sites, One based in the United States, and one based in Canada. One site may allow shipping to countries that is not supported by the other site. In general, we recommend you select the location that is closest to you for the quickest and cheapest shipping options.
 
United States - www.TipsyElves.com
Canada - www.TipsyElves.ca
 
Returns And Exchanges
 
What Is Tipsy Elves’ Exchange Policy?
Need to exchange?! We've made this process SUPER easy!! All we ask is that returns are requested within 30 days of receipt of your order. Please reach out to our Customer Service at info@tipsyelves.com.
 
We will make the process easy! We can send you a pre-paid return label (which will be subtracted from your total refund). If you would like to use your own label please follow the instructions below:
 
Send the item(s) with the tag still attached along with the packing slip and original packaging to our awesome warehouse in Dallas, Texas:
 
Tipsy Elves Returns/Exchanges 10300 Sanden Dr Dallas, TX 75238
 
On the invoice: Write either REFUND, or EXCHANGE FOR (size & style name), or REORDERED so we know what to do with the returned item(s).
 
REFUNDS: Items being returned for a refund must be received in unworn and original condition at our warehouse within 30 days of you receiving the shipment. Refunds will be issued to the original form of payment. Returned items received after the 30 day return window will be issued store credit instead of a refund (see below).
 
EXCHANGES: Exchanges depend on whether or not the style and size you want is in stock at the time we receive your returned item(s). If the item you want to receive as part of the exchange is sold out, we will simply refund you the cost of the item(s). Exchanges must be received at our warehouse within 30 days of you receiving the shipment. Only unworn items in original condition will be accepted for an exchange.
 
REORDERS: In a pinch for time? If you are needing to receive the exchanged item(s) in an expedited manner or you want to snag the item before it sells out, we recommend placing a new order for that new item as soon as possible. Do note that you are paying additional shipping because this is a new order placed. Then, simply return your current item for a refund instead of an exchange. You are reordering the item instead of exchanging, so please write REORDERED on the invoice.
 
STORE CREDIT: Please note that returns received at our warehouse beyond the 30 day receipt period will be issued store credit instead of a refund to the original form of payment. A discount code valid for the purchase price of the item(s) returned will be issued and emailed for use on a future order. Refunds to the original form of payment will not be created for orders outside of the 30 day receipt period.
 
IMPORTANT NOTE: *Please keep record of the tracking number associated with your package.* This is how we reference your Return/Exchange. For swimsuit return requests: please note that all swimsuits must be returned with the hygienic lining still in tact. Swimsuits returned without the hygienic lining will be deemed damaged and unacceptable for return. All undergarments are final sale only and will not be accepted as a return or exchange.
 
WE REQUIRE THAT ALL EXCHANGED ITEMS BE IN NEW CONDITION IN THE ORIGINAL PACKAGING WITH THE ORIGINAL TAGS STILL ATTACHED. We reserve the right to refuse the return of any items that have been worn, damaged, or had the tags removed. If an item we receive for exchange has been worn, or the tags removed, the item will be deemed unacceptable for exchange. We reserve the right to return to you any unacceptable pieces. All packaging for the exchanged item must be intact and not damaged in any way.
 
What Is Tipsy Elves’ Return Policy?
We doubt you’d ever want to send something back, but things happen. We understand. Returns must be requested within 30 days of receipt in original and unworn condition. Please reach out to our Customer Service at info@tipsyelves.com. We will make the process easy!
 
We can send you a pre-paid return label (which will be subtracted from your total refund). If you would like to use your own label please follow the instructions below:
 
Send the item(s) with the tag still attached along with the packing slip and original packaging to our awesome warehouse in Dallas, Texas:
 
Tipsy Elves Returns/Exchanges 10300 Sanden Dr Dallas, TX 75238
 
On the invoice: Write either REFUND, or EXCHANGE FOR (size & style name), or REORDERED so we know what to do with the returned item(s).
 
REFUNDS: Items being returned for a refund must be received in unworn and original condition at our warehouse within 30 days of you receiving the shipment. Refunds will be issued to the original form of payment. Returned items received after the 30 day return window will be issued store credit instead of a refund (see below).
 
EXCHANGES: Exchanges depend on whether or not the style and size you want is in stock at the time we receive your returned item(s). If the item you want to receive as part of the exchange is sold out, we will simply refund you the cost of the item(s). Exchanges must be received at our warehouse within 30 days of you receiving the shipment. Only unworn items in original condition will be accepted for an exchange.
 
REORDERS: In a pinch for time? If you are needing to receive the exchanged item(s) in an expedited manner or you want to snag the item before it sells out, we recommend placing a new order for that new item as soon as possible. Do note that you are paying additional shipping because this is a new order placed. Then, simply return your current item for a refund instead of an exchange. You are reordering the item instead of exchanging, so please write REORDERED on the invoice.
 
STORE CREDIT: Please note that returns received at our warehouse beyond the 30 day receipt period will be issued store credit instead of a refund to the original form of payment. A discount code valid for the purchase price of the item(s) returned will be issued and emailed for use on a future order. Refunds to the original form of payment will not be created for orders outside of the 30 day receipt period.
 
IMPORTANT NOTE: *Please keep record of the tracking number associated with your package.* This is how we reference your Return/Exchange.
 
WE REQUIRE THAT ALL RETURNED ITEMS BE IN NEW CONDITION IN THE ORIGINAL PACKAGING WITH THE ORIGINAL TAGS STILL ATTACHED. (Sorry for the bolded caps. We’re just trying to make a point.) For swimsuit return requests: please note that all swimsuits must be returned with the hygienic lining still in tact. Swimsuits returned without the hygienic lining will be deemed damaged and unacceptable for return. All undergarments are final sale only and will not be accepted as a return or exchange. Orders that are returned to the same warehouse the order originally shipped from and qualify for a refund will receive a product refund but not shipping refund. Customer pays for return shipping. Returns may not be done in person at the warehouse location. We reserve the right to refuse the return of any items that have been worn, damaged, or had the tags removed. If an item we receive for return has been worn, or the tags have been removed, the item will be deemed unacceptable for return. We reserve the right to return to you any unacceptable pieces. All packaging for the returned item must be in tact and not damaged in any way.
 
What Is Tipsy Elves’ Refund Policy?
Tipsy Elves may issue partial or full refunds for instances that include, but are not limited to, late delivery, damaged item, defective item, wrong size or wrong item shipped, etc. In these situations, photo proof is always required before we will issue a refund.
 
Please note, we are unable to issue a refund for any reason after sixty (days) since the order was placed. Please note, refunds typically take between 3-5 business days before the funds or credit reappears in your account.
 
It’s Been More Than 30-Days Since I Received My Order. Can I Still Return It?
If it has been more than 30 days days since you have received your order, we hate to tell you that you are no longer qualify for a return. To qualify for a refund, your returned item(s) must be received at our warehouse within 30 days of receiving your package. Our return and exchange policy can be found here: http://www.tipsyelves.com/terms-and-conditions#return